A user is given three tries to enter the proper password upon logging in. If all three attempts are incorrect, the system will lock them out and present them with the following screen:
To unlock a user, log into your Biller Administrator account and navigate to the Customer Service Portal.
Once you're in the portal, you will need some form of identifying information to locate the correct user. This can be account number, login ID, their name or their email.
Once you have located your user you will see the following view with the option to "unlock" the user:
Once your user is unlocked, a green prompt at the top of your screen will confirm and the user can attempt to login again or choose to reset their password.
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